How to I activate my account?

Reserve

You may choose to reserve an item in consideration of purchase by clicking the “Reserve for Purchase” button (instead of Add to Cart). This allows you the opportunity to contact our gallery with any inquiries prior to purchase and it will ensure the item continues to be on hold while you are communicating with us.

If you should find an item already on “Reserve” that is of interest to you, please contact us directly at info@coastalpeoples.com and we can provide you with the status of the piece and whether it will become available for purchase again, or if the sale is in progress with a buyer.

By phone / email

Call 604.684.9222, or toll-free 1.888.686.9298

info@coastalpeoples.com

To expedite shipping arrangements, please provide us with your contact details including contact number and full shipping and/or billing address(es) including postal/zip code.

Online

  1. Click on ‘New Account’ or ‘Sign In’ (if you’ve already created an account) at the top of the web page
  2. Choose the piece(s) you wish to order and “Add to Cart”
  3. If you wish to add more items to your shopping cart, then click “Continue Shopping”
  4. When you have finished shopping, click either the “Proceed to Shipping and Billing”, or “Checkout” option at the top of the web page
  5. If your order states that it requires “special shipping”, the gallery will contact you directly with further instructions for the separate payment of the shipping costs.

Please note: Direct payment through our secure web site doesn’t allow our gallery to access your credit card information, which means that we may ask for your credit card details separately for “special shipping” purposes only.

In person

Open Daily: 10am – 6pm PT

 After Hours: Open by appointment only

 Gastown: 332 Water Street, Unit 200, Vancouver, BC V6B 1B6

 Closed: Christmas Day, Boxing Day, New Year’s Day

Order confirmation

Coastal Peoples is not a purely web-based company as we have a prime downtown gallery location. We do our best to update our web gallery as soon as a piece is sold, but cannot guarantee a piece is available until we have confirmed your order.

How to pay

Major credit cards are accepted (VISA, Mastercard and AMEX) and we accept debit cards in person at the gallery. If you live outside of Canada, your credit card will be billed in your local currency using an exchange rate at your card company’s discretion.

For online purchases through our web site, please note that we accept only VISA or Mastercard at this time, and AMEX is accepted via telephone, email or in person. Debit Cards are accepted in-gallery only.

We also accept payment via wire transfer, e-transfer, and by personal or certified cheque (these purchases take additional time for the funds to be cleared through the bank). If you wish to pay using these methods, let us know when you confirm your purchase and we will provide you with the applicable details.

Layaway is an optional service offered by the Gallery – contact us for complete details at 604.684.9222 or art@coastalpeoples.com.

Layaway

One of life’s most rewarding experiences is collecting fine art, and sometimes it’s best to take a little more time to make these acquisitions with ease.  We understand and want to do everything possible to make collecting your next artwork more comfortable.  At Coastal Peoples Gallery, we offer an interest-free layaway program and offer flexible terms which can be customized to your individual needs.  Please make inquiries by contacting us at 604.684.9222 or info@coastalpeoples.com.

Shipping

Coastal Peoples Gallery ships worldwide and is pleased to provide shipping quotes on any items upon request, and can recommend the best method of professional packaging and delivery.

The Gallery specializes in quality packaging and crating for worldwide shipment. We are pleased to provide shipping quotes on any items upon request, and can recommend the best method of professional packaging and delivery. Reputable, competitively-priced carriers are used and pricing quotes can be provided in advance.

If your online order states that is requires ‘Special Shipping’, the Gallery will contact you directly with further instructions for the separate payment of the shipping costs.  For security purposes, online credit card details are not retained by the Gallery so please have your credit card information available for shipping costs only.

Costs will vary depending on the shipping destination, dimensions, weight, and  insured value of the packaged item. If required, a crate will be an additional cost.

For packaging, please allow the Gallery a minimum of 3 – 5 days (during summer season, at least a minimum of 7 days) to prepare your package unless you have requested an immediate or rush shipment. If your item requires a crate, there will be a waiting period for a custom crate to be created.

If a rushed shipment is requested, there will be an additional cost.

Shipping charges will include insurance, unless otherwise noted. Smaller packages shipped via Canada Post offer insurance as an option. Contact us at art@coastalpeoples.com to obtain more details on the most cost-effective method to ship your package.

No taxes are charged when shipping outside of Canada. When shipping across Canada, HST is applied to any provinces that already have HST and provincial tax only for those provinces that do not have HST.  Shipments within British Columbia will have both PST + GST applied.

No duty is charged on Canadian First Nation’s artwork when shipped to the United States (some exceptions may apply with specific state taxes although this does not apply to all states – please consult your local government).

On a random basis, there may be the very rare occasion when USA Customs (or  International Customs) deems it necessary to perform an inspection of the goods being shipped to you.  They may choose to hold the piece for a short period of time, which is beyond the control of both the Gallery and shipper. We appreciate your patience and understanding during this time while the Gallery assists Customs in expediting your package as quickly as possible.

If your shipping address is different than your billing address, please indicate when placing an order.

If you happen to live in a remote area which is not easily accessible, please notify us as this will allow the Gallery to choose the most appropriate courier company for shipping.

Please note: Courier companies will NOT ship to P.O. (Post Office) boxes so please provide a physical shipping address.

For Christmas holiday shipments, please submit your order no later than December 19th (USA & International); and December 22nd (within Canada).

Please contact us at info@coastalpeoples.com or 604.684.9222 for more details.

Returns or Exchanges

If, for any reason, you are not completely satisfied with your purchase and, provided it is in its original condition, you are welcome to return it within 7 days of purchase/delivery for an exchange or gallery credit (no expiry date). We are unable to refund delivery/transport costs or any other shipping costs incurred.

Gallery policy

If, for any reason, you are not completely satisfied with your purchase and, provided it is in its original condition, you are welcome to return it within 7 days of purchase/delivery for an exchange or gallery credit (no expiry date). We are unable to refund delivery/transport costs or any other shipping costs incurred.

For any further inquiries or concerns regarding the Gallery’s services or collection, please contact us at info@coastalpeoples.com or 604.684.9222.

Privacy

Coastal Peoples Fine Arts Gallery is committed to protecting your privacy. This privacy statement explains data collection and use practices by Coastal Peoples. By accessing our Site, you are consenting to the information collection and use practices described in this privacy statement.

Please refer to Terms & conditions as outlined below.

Terms & conditions

policy

 

Privacy concerns?

Coastal Peoples Fine Arts Gallery is committed to protecting your privacy. This privacy statement explains data collection and use practices by Coastal Peoples. By accessing our Site, you are consenting to the information collection and use practices described in this privacy statement.

Terms and conditions

Collection of your Personal Information

We will ask you when we require information that personally identifies you (personal information) or allows us to contact you to provide a service or carry out a transaction that you have requested such as receiving information about Coastal Peoples products and services, responding to a promotion, ordering e-mail information, signing up for an exhibit catalogue, or when purchasing, downloading and/or registering Coastal Peoples artwork. The personal information we collect may include your name, title, company or organization name, work e-mail, work phone, work or home address, information about your job function, information about your company, and credit card information.

The Site may collect certain information about your visit through which you access the Internet; the date and time you access the Site; the pages that you access while at the Site and the Internet address of the Web site from which you linked directly to our site. This information is used to help improve the site, analyze trends and administer the site. Some of our sites collect information about your hardware and software in order to provide a requested service.

Coastal Peoples Site provides opportunities to interact with our employees in order to share knowledge and news about Coastal Peoples products and related services. In order to avoid your e-mail address or other personal information from being gathered and used by others for inappropriate or harmful purposes, Coastal Peoples advises that you should use caution when posting a real e-mail address or other personal information to newsgroups, chats, or other public forums.

Use of your Personal Information

The personal information collected on this Site will be used to operate the Site and to provide the service(s) or carry out the transaction(s) you have requested or authorized.

In support of these uses, Coastal Peoples may use personal information to provide you with more effective customer service, to improve the Site and any related Coastal Peoples products or services, and to make the Site easier to use by eliminating the need for you to repeatedly enter the same information.

We may use your personal information to provide you with important information about the product or service that you are requesting, including updates and notifications. Additionally, with your permission, we may send you information about other Coastal Peoples products and services.

When you agree to receive promotional e-mail, Coastal Peoples may use customized links or similar technologies to track e-mail links that you click. We may associate that information with your personal information in order to provide you with more focused e-mail communications or purchase information.

Coastal Peoples occasionally hires other companies to provide limited services on our behalf, such as Web site hosting, packaging, mailing and delivering products, and other services. We will only provide those companies the personal information they need to deliver the service. They are required to maintain the confidentiality of the information and are prohibited from using that information for any other purpose.

Coastal Peoples may disclose personal information if required to do so by law or in the good faith belief that such action is necessary to (a) conform to the edicts of the law or comply with legal process served on Coastal Peoples or the Site; (b) protect and defend the rights or property of Coastal Peoples; or (c) act in urgent circumstances to protect the personal safety of Coastal Peoples employees or agents, users of Coastal Peoples products or services, or members of the public.

Control of your Personal Information

Except as otherwise described in this statement, personal information you provide on the Site will not be shared outside of Coastal Peoples and its controlled affiliates without your permission. As described below, you can access your personal information and make choices about how you wish to be contacted.

Coastal Peoples may send out periodic e-mails informing you of an event, promotion or information related to a product or service you requested, or confirming you requested a product or service. Contact with the customer is an intrinsic part of Coastal Peoples service. You will be able to choose to unsubscribe to these mailings by contacting us as indicated below.

Access to your Personal Information

You can access your personal information by contacting Coastal Peoples as described below. You can review and edit your personal information by contacting one of our gallery associates Monday through Friday, between the hours of 10 am and 5 p.m. PT at 604-684-9222.

Security of your Personal Information

Coastal Peoples is committed to protecting the security of your personal information. There are security technologies and procedures in place to help protect your personal information from unauthorized access, use, or disclosure. Additionally, when personal information is transmitted (such as a credit card number) over the Internet, it is protected through the use of encryption.

Changes to this Statement

This privacy statement may occasionally be updated. You are encouraged to periodically review this privacy statement to stay informed about how we are helping to protect the personal information we collect. Your continued use of the service constitutes your agreement to this privacy statement and any updates.

Only the best

All art works are handcrafted and of a very high standard. They are in pristine condition. Our collection is chosen with great deliberation and we endeavour to provide a selection that is diverse and authentic.

Each artwork is accompanied by:

  • a biography of the artist
  • a write-up of the crest figure(s)
  • written story on specific pieces (when available)
  • details about the authentic nature or style of First Nations and/or Inuit art
  • upon special request, a Certificate of Authenticity and/or Appraisal, with details of the piece and guaranteeing it to be a genuine work of contemporary First Nations art can be provided

Online photography

Coastal Peoples has taken great care to present works of art online as close to the actual piece as possible although photography rarely does justice to the pieces, so please anticipate a better than digital experience when it arrives at your home.

Pricing

Fair Trade – since the artists set their own pricing based on reputation and demand for their work and the majority of the collection is owned by the Gallery, this ensures your support goes directly into the First Nations community and the art form will continue to flourish for many generations to come.

 All prices are shown in Canadian dollars and do not include local taxes. Taxes are exempt when shipping outside of Canada. For more details on taxes across Canada when shipping, please contact us.

Artwork on spec

Often it may be challenging to be positively sure that a piece of art will be belong in your space or collection. At Coastal Peoples Gallery, we welcome our local Vancouver and Lower Mainland residents to take home works on approval for a pre-arranged period of time.  More details available upon request by contacting us at 604.684.9222 or info@coastalpeoples.com.

Consignment sales

When considering refreshing or relinquishing a piece in your collection, or perhaps you’ve inherited a collection, our specialists can assist in determining whether your piece can be consigned at Coastal Peoples Gallery.  Your artwork will be displayed in our gallery space and online for an agreed period of time so perspective buyers have the opportunity to view your work and be informed by our gallery associates.  For inquiries on our competitive fee and terms, please contact us at 604.684.9222 or art@coastalpeoples.com.

Inquiries & advice

No obligation inquiries and advice – the gallery welcomes any inquiries on First Nations and/or Inuit art and culture – our mission is to provide you with the best experience possible through the sharing of our knowledge and expertise.

Framing services

Once you’ve chosen a piece from our fine art collection, it’s now time to consider customized framing to make it complete.  For small miniatures, our framing specialist can offer shadow boxes.  For originals, serigraphs, giclees or other types of graphics, we offer very select options using the finest techniques to ensure the art retain its original state.

Installation services

For local Vancouver and Lower Mainland residents, we offer complimentary placement with professional installation of your latest artwork acquisition from our gallery.  For more details, please contact us at 604.684.9222 or info@coastalpeoples.com.

Art Restoration

Coastal Peoples Gallery employs a highly professional art restorers for First Nations and Inuit art.  Depending upon the extent of the damage, we can arrange to have your art repaired or restored.  Please make inquiries or arrangements for a professional consultation at the gallery by contacting us at 604.684.9222 or info@coastalpeoples.com with images and details.

Art rentals & leasing

Beautifying a space or making a rewarding financial investment can make all the difference to those living or working in your environment.  Whether on a short or long-term basis, Coastal Peoples Gallery offers various options to Rent or Lease art including lease-to-own.  In a corporate office space, leasing art can provide beneficial tax advantages.  For a professional consultation, please contact us at 604.684.9222 or info@coastalpeoples.com.

Wedding registry

Coastal Peoples Gallery offers a fine selection of artworks that can be chosen for a Wedding Registry and paid by guests on an individual or group basis.  More details are available by contacting us at 604.684.9222 or info@coastalpeoples.com with your inquiries.

How to I activate my account?

To activate your Account, please click on “My Account” at the top of the page or click here.

Simply fill out the Shipping and/or Billing Address(es), and make sure to click on Newsletter Subscription Setting to advise us of your interests where you can add your Email address.

Then click Sign Up.

You will receive email notification from our Gallery, and please ensure that you respond to us by clicking the embedded link “Yes, subscribe me to this list” to confirm your subscription.

If you have any questions, please call 604.684.9222 or use our “Contact Us” form.

How can I track my orders & payment?

coming soon…

How can I track my my shipment?

Once your order is packaged and ready to ship from the gallery, you will receive an email from either the courier company or us with details on your waybill number so you may track your package online (via FedEx, DHL or Canada Post).

How do I cancel my order before I make payment?

You may cancel your order at any time by clicking on ‘Empty Cart’ button or clicking the back arrow.

If you wish, you can always add this item to your ‘Wish List’ to consider as a future purchase.

Can I cancel/modify my order once submitted?

To cancel or modify your order, please contact us immediately at 604.684.9222 or use our ‘Contact Us‘ page.

Please include all details of your order so we may expedite your changes.

Are shipping fees refundable?

If the Gallery is unable to fulfill your purchase order due to an item not being available, we will refund the shipping cost in addition to the item through your chosen method of payment online.  However, if the item has been shipped to you, the shipping cost is non-refundable.

How can I make a return?

If, for any reason, you are not completely satisfied with your purchase and, provided it is in its original condition, you are welcome to return it within 7 days of purchase/delivery for an exchange or gallery credit (no expiry date). We are unable to refund delivery/transport costs or any other shipping costs incurred.

More details are available by contacting us at 604.684.9222 or info@coastalpeoples.com.

When will my order ship?

Once your order has been confirmed to ensure the item is available and then packaged by the Gallery, it will be shipped out as quickly as possible.  For larger items, the amount of time will vary based upon how much packing is required, whether it requires a crate, or any unexpected circumstances.

How do you ship my orders?

Orders are shipped based upon the type of service you choose when processing payment upon check-out, which are: Canada Post, FedEx, DHL plus other common carriers.  You have the option of choosing the speed of service you require as well at time of purchase.

How can I change my shipping address?

You may update your shipping address at any time by accessing ‘My Account’.

If you have already placed an order and wish to change the shipping address, please contact us immediately at 604.684.9222 or use our ‘Contact Us‘ page.

What is Special Shipping?

If your order states that it requires “special shipping”, the gallery will contact you directly with further instructions for the separate payment of the shipping costs.

Please note: Direct payment through our secure web site doesn’t allow our gallery to access your credit card information, which means that we may ask for your credit card details separately for “special shipping” purposes only.

What is your Gift Card policy?

Gift Cards are available in various denominations through Coastal Peoples Gallery online for purchase here.

Gift cards may be used for making purchases online (no need for the website address as they are already on our website), in person or by calling the Gallery at 604.684.9222.

Any returned items for exchange purchased using a Gift Card will be placed onto a merchandise credit for future use.

Gift cards may not be redeemed for cash or applied as payment towards Gallery layaways. Coastal Peoples Gallery does not accept responsibility for cards lost, damaged or stolen, or any unauthorized use of gift cards. Gift Cards cannot be returned or exchanged for cash unless required under applicable law.

Unauthorized resale prohibited. Acceptance of the gift card constitutes acceptance of these terms and conditions. Coastal Peoples Fine Arts Gallery reserves the right to change these terms and conditions at any time.

For gift card balance inquiries, check your personal account online or in person at 332 Water Street, Unit 200 in Vancouver, or call 604.684.9222 or use the “Contact Us” page.

© Coastal Peoples Fine Arts Gallery Ltd.

What should I do if I receive a damaged piece of art?

Our Gallery packages all artwork with the greatest of care to ensure a safe delivery.  In our experience, damaged artwork is a very rare occurrence.  If you should receive a damaged piece, please contact us immediately upon receipt at 604.684.9222 or info@coastalpeoples.com.  Please take photos of the damage, the box and all packaging material, and save these items as we must have them in order to process your claim.

How do you package artwork?

Our Gallery specializes in quality packaging and crating for worldwide shipment. We are pleased to provide shipping quotes on any items upon request, and can recommend the best method of professional packaging and delivery.

How do I use ‘View on Virtual Wall'?

Visit our Graphics page here and choose either Originals or Prints.

Review the collection and click on your favourite image at any time. When you see the ‘View in Room’ button, click on it and the graphic will show up on the wall.

You can reverse the wall colour from light to dark or vice-versa by clicking on ‘Change to Dark Mode’ or ‘Change to Light Mode’.

When finished viewing on wall, you can click on ‘Back to Products’.

What does Limited-edition mean?

Many of the serigraphs (prints), giclees and intaglios are produced by the artists in limited quantities.  Each graphic in the edition is identical and considered an original.  Once the graphic series is completed sold out, they are no longer available.  If the artist deems appropriate, they may decide release an artist proof (A/P) or colour proof (C/P) at a later date and these are typically 30-40% higher in value as they are considered to be the best prints within the edition.  Since the artist usually keeps them, when released, they are considered more rare thereby more valuable.  Limited-edition, artist or colour proof numbering is clearly notated on the piece by the artist.

Is the artwork in our collection a financial investment?

All art patrons are encouraged to purchase artworks they love for their own pleasure and aesthetics, although our Gallery professionals are available to advise you on particular artists or works that are the most financially viable for future appreciation.

How can I commission a piece of jewelry or artwork?

For complete details – visit our Commissions page here.

Is your collection authentic?

Yes. Our Gallery collection is chosen with great deliberation and we endeavour to provide a selection that is diverse and authentic Canadian First Nations.  All art works are handcrafted and of a very high standard.

Each artwork is accompanied by:

  • A biography of the artist*
  • A writeup on the crest figure(s)
  • Written story on specific pieces (when available)
  • Details about the authentic nature or style of First Nations and/or Inuit art
  • Upon special request, a Certificate of Authenticity and/or Appraisal, with details of the piece and guaranteeing it to be a genuine work of contemporary First Nations art can be provided
  • *There may be very rare occurrences when a biography is not available
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