Shipping | We’re Here to Help

Coastal Peoples Gallery ships worldwide and is pleased to provide shipping quotes on any items upon request, and can recommend the best method of professional packaging and delivery.

The Gallery specializes in quality packaging and crating for worldwide shipment with reputable, competitively-priced carriers and pricing quotes can be provided in advance.

Shipping Options:

Typically, your package will be shipped via DHL (USA & International); FedEx (Canada); or Canada Post (Canada, USA & International) depending upon where you live, the type of package and contents, and the cost to ship.  If you wish to make other arrangements on shipping, please contact us directly to discuss further.

Shipping Costs:

If your online order states that shipping has not been charged at the time of purchase, the Gallery will contact you directly with further instructions for the separate payment of the shipping costs.  For security purposes, online credit card details are not retained by the Gallery; however, separate shipping costs that have been approved will be processed through the same credit card used for your online purchase.

Costs will vary depending on the shipping destination, dimensions, weight, and insured value of the packaged item. If required, a crate will be an additional cost.

If a rushed shipment is requested, there will be an additional cost.

Shipping charges will include insurance, unless otherwise noted. Smaller packages shipped via Canada Post offer insurance as an option.

For a signature upon delivery, shipping quotes provided to you may or may not include this option, so please ensure that you choose the correct shipping method that best suits your needs.

Contact us via email to obtain more details on the most cost-effective method to ship your package.

Taxes, Duty & Fees:

When shipping outside of Canada, no local GST/PST taxes will be charged. When shipping across Canada, HST is applied to any provinces that already have HST and provincial tax only applies to those provinces that do not have HST.  Shipments within British Columbia will have both PST + GST applied.

When shipped to the United States, no duty is charged on Canadian First Nation’s artwork (some exceptions may apply with specific state taxes although this does not apply to all states – please consult your local government).  In addition, US Customs may apply a MPF (merchandise processing fee) to your shipment, which will vary by the value of the merchandise, and this is to be paid by the receiver of the package (MPFs are separate from shipping and/or insurance costs charged by our gallery).

For International destinations outside of North America, there may be additional taxes or duties, which are paid by the person importing the artwork.  Each country varies so please contact your local Customs authorities for more details.

Shipping Restrictions:

When exporting outside of Canada, there are specific materials that are restricted; including IvoryWhale boneIvory Walrus tusksIvory Narwhal tusks, and Baleen.  Some Inuit and Northwest Coast artworks may contain these materials so they are prohibited under the Marine Mammal Protection Act of 1972 as well as CITES.

Non-prohibited items are Caribou bone and antler, which are allowed to be exported outside Canada.

Additionally, each country will have their own restrictions under law regarding the import of specific animal materials.  We highly recommend prior to purchasing any artwork that you check with local Customs officials to determine if your item is affected.

It is the responsibility of the purchaser to be aware of any restrictions with regards to export clearance on prohibited materials.

For more details and/or assistance, you may contact us via email.

Packaging:

For packaging, please allow the Gallery a minimum of 3 – 5 days (during summer season, at least a minimum of 7 days) to prepare your package unless you have requested an immediate or rush shipment. If your item requires a crate, there will be a waiting period for a custom crate to be created as well as an additional cost for the crate. Please contact us via email or call 604.684.9222 for an obligation-free crate quote or more details.

Customs:

On a random basis, there may be the occasion when USA Customs or International Customs deems it necessary to perform an inspection of the goods being shipped to you.  They may choose to hold the piece for a short period of time, which is beyond the control of both the Gallery and shipper. We appreciate your patience and understanding during this time while the Gallery assists Customs in expediting your package as quickly as possible.

In addition, there may be specific documents or personal information that Customs requests from you for the purpose of clearing your package prior to delivery.

If you are contacted by Customs or the shipping company while your package is being held and you require any assistance, please contact us directly.  Please be aware there are bad actors who may send fraudulent emails to you so please ensure that you read all correspondence carefully prior to responding – more details are shown further down on this page, which is entitled Fraud Alert.

Please note: The Gallery will not be held responsible or accountable for any additional Customs charges.  Any additional charges are to be paid by the receiver.  For specific details and further information, please contact the Customs offices of your country.

Your Shipping Details:

If your shipping address is different than your billing address, please indicate when placing an order.

If you happen to live in a remote area which is not easily accessible, please notify us as this will allow the Gallery to choose the most appropriate courier company for shipping.

Please note: Courier companies will NOT ship to P.O. (Post Office) boxes so please provide a physical shipping address.

Estimated Delivery Date:

All delivery dates or times provided by DHL, FedEx or Canada Post are only estimates and cannot be guaranteed since there may be circumstances that could delay your package (weather, customs delays, shipping volume delays, COVID, etc.), which are not within the control of the Gallery.

Please note: Any shipping costs or additional fees paid for regular or rush shipments will NOT be reimbursed if the package does not arrive as scheduled.

Fraud Alert:

If you receive any emails from DHL, FedEx or Canada Post requesting payment on Custom fees, etc., please ensure that it is NOT a scam email. Courier companies will NOT contact you about Customs, VAT, or similar fees/charges prior to the package leaving the Gallery.  You will only be contacted by Customs if the package is being held by the Customs office.  Always track your package online first to ensure that it is at the border with Customs. Should you require any assistance of more information on fraud, please click on the applicable links below or contact us directly.

DHL – click here

FedEx – click here

Canada Post – click here

Holiday Shipments:

For Christmas holiday shipments, please submit your order no later than –

International Destinations
December 1st*

USA Destinations
December 6th*

Canada Destinations
December 8th*

Make sure family & friends receive their packages on time and we’re here to help you!

Please contact us via email or call 604.684.9222 for an obligation-free shipping quote or more details.

*Due to a substantial increase in online sales and number of packages being shipped via courier this holiday season, we are unable to guarantee deliveries in time for Christmas when items are shipped past these dates. Some exceptions may apply – ask us for complete details.

Returns or Exchanges:

If, for any reason, you are not completely satisfied with your purchase and, provided it is in its original condition, you are welcome to return it within 7 days of purchase/delivery for an exchange or gallery credit (no expiry date). The Gallery is unable to refund delivery/transport costs or any other shipping costs incurred.

For any purchases online that have not been shipped yet, the Gallery policy of exchange or gallery credit applies.

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